Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition that you received it. You'll also need the receipt or order confirmation as proof of purchase.

To start a return, please contact us at lumeorahello@gmail.com or WhatsApp us at 03046340253 with your order number and reason for return. Returns will need to be sent to the following address:

Lumeora
Chak 507 GB, Rattan Garh, Tehsil Tandlianwala, District Faisalabad, Faisalabad 37020, Pakistan

If your return is accepted, we'll arrange a pickup or provide instructions on how to send the item back. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the original return is accepted.

Refunds
For Cash on Delivery orders, refunds will be processed via bank transfer or JazzCash/Easypaisa within 5-7 business days after we've received and inspected your returned item. For prepaid orders, refunds will be issued to your original payment method.

Non-returnable items
Sale items or items marked as final sale cannot be returned or exchanged.

You can always contact us for any return question at lumeorahello@gmail.com or 03046340253.